JIRA Trackback Links not Showing

We are currently running JIRA 4.4.5 and Confluence Wiki 4.1.4.

We had previously had trusted communication established between the two, so any references to JIRA tasks in the wiki pages would show up as a "trackback" on the JIRA task.

When we upgraded Confluence and JIRA, apparantly the "trusted link" between them gets disabled. We have since re-enabled it and confirmed that "Accept Incoming Trackback Pings" and "Send Outgoing Trackback Pings" are set to on.

I am still not seeing the trackbacks appear on my tasks, either for newly created links or for existing links that were never indexed.

Does this change require a re-indexing be run to have the changes appear? I would understand if this was necessary to pick up old links, but I would have expected new links added to Confluence since this trusted link was turned back on to be picked up?

1 answer

First of all, there is no need to set up a Trusted Application links between JIRA and Confluence to enable trackbacks. All you need is to make sure the "Accept Incoming Trackback Pings" and "Send Outgoing Trackback Pings" are turned on.

As to why the trackbacks no longer appears in JIRA, I'd check if the Confluence page is anonysmously accessible. JIRA will not be able to process the trackback if the Confluence page is hidden from public.

There are no restrictions on the viewing of any of those pages, nor have the restrictions or security changed since it was working in December. Or more accurately I should say it is restricted to authentication confluence users, but there are no restrictions beyond that.

I also saw this post: https://answers.atlassian.com/questions/9403/insert-jira-issue-in-confluence-doesnt-generate-a-trackback - does this imply this is not currently in place with the 4.x versions of these products? It would surprise me to discover that functionality had been lost in upgrade?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 9 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

33 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you