JIRA System Administrator

How can we grant "JIRA System Administrator" (higher) role to another person who has "JIRA Administrator" access?


2 answers

0 vote

On Cloud, you do not.  Only Atlassian support get System Administrator.

On Server, you need someone who is already in the group(s) to add others.

0 vote
Sam Hall Community Champion Dec 12, 2016

Hi Russel,

Assuming you are using JIRA Cloud, have a look here: https://confluence.atlassian.com/cloud/manage-groups-744721627.html

You can add them to the 'site-admins' group to give the next level up from 'administrators' permission.

You can't give System Administrator privileges in Cloud as that is reserved for Atlassian support staff only:

In addition to these groups, there are two default groups that are used by Atlassian support staff. You can't edit these groups or add users to them:

  • confluence-administrators
  • system-administrators

The 'sysadmin' user from these groups can log into your site to provide support to you and to perform certain system maintenance tasks. This user automatically has full application access but does not count towards your license limit, no matter which groups it is placed in.

The account is only used by Atlassian. You may notice logins by this user even without having raised a support request. This is because certain types of system maintenance involve our automated systems performing tasks using this account.

Hope this helps a bit.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,331 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot