JIRA Structures showing white screen

Hi,

 

When we open now a Structure in our application we are getting a full white screen?

 

image2017-1-31 9:45:23.png

 

Does anyone have an idea what can be the issue.

 

In our log file we find the following back

 

com.almworks.jira.structure.api.error.StructureRuntimeException: timeout 30000ms when acquiring lock on GeneratingForestSource

 

kr,

3 answers

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Hello Thomas,

What versions of JIRA and Structure do you have?

Older versions had an issue that manifested this way and Structure restart would fix this at least temporarily.

How large is your global structure? I believe there is some automation installed there?

If you wish, you can submit a ticket in our service desk and we can discuss all the details there:

https://support.almworks.com/servicedesk/customer/portal/8/create/68

Thanks,

Eugene (ALM Works)

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Thomas, I can see your request is already handled by my colleague. Thanks!

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Bryan Trummer Community Champion Jan 30, 2018

What was the resolution for this issue? We are currently experiencing the same issue on our instance.

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