I have created a new structure and have stories, tasks, etc linked to Epics, but they are not rolling up under the Epics in the structure. What could be causing this? We are using JIRA 7.1.8 and the newest version of Structure. Thanks!
When you say they're not rolling up, do you mean they're arranged in hierarchy but not aggregating values, or they're not forming the actual hierarchy?
If they're arranged in hierarchy but not aggregating, please contact email@example.com
If they're not forming the actual hierachy, you most likely need to apply Automation.
There are quite a few ways to get your Agile hierarchy, here's one way:
Please let me know if that helps, and feel free to contact me on firstname.lastname@example.org if you need any help or a demo.
In case you're using the older 2.x version and for whatever reason can't install 3.x, you can use Synchronization (predecessor of Automation) to get the Agile hierarchy. Otherwise I recommend upgrading to the latest 3.x version if you can - it's a different beast altogether.
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