JIRA Stops working

[Rahul Aich [Nagra]]

HI All

I have a standalone version of JIRA.

Today morning I observed that the JIRA is not loading up. It is showing 404 Requested resource not available error.

What can be the cause?

I have checked there is nothing in the logs.

I have also tried doing the stop/start (JIRA as a service) and still the same.

I also observe that the Virtual machine (that hosts this JIRA) was restarted last night and thereafter the problem is appearing.

Rahul

[Rahul Aich [Nagra] · Accepted solution]

HI NIc....thanks for your comments. I have now resolved the issue, The problem was that we had two parallel jira installation on the same VM and when VM restarted it triggered both jira installations to start up. When i shut down the unwanted jira installation then the required jira loaded up.

Rahul

[Nic Brough -Adaptavist-]

Hmm. From that, I'd say your virtual machine is not configured to automatically restart Jira when it's rebooted.

You can check that by comparing the Jira log with the reboot time, although it may be that the Jira log has no entries for a while before reboot, if Jira was not being used at the time.

Check the OS settings for restart and get back to us if you're stuck

[Rahul Aich [Nagra]]

Hi NIc

From the logs I can see that after the reboot jira started automatically (all the startup logs are fine) and finally i get the message JIRA scheduler started.

I have also manually restarted the instance(stop start) but its the same.

I still cannot access the system not even via http://localhost from the VM itself.

I am getting this message.

HTTP Status 404 - /

---

type Status report

message /

description The requested resource (/) is not available.

---

Apache Tomcat/5.5.26

[Nic Brough -Adaptavist-]

Ok, that's a useful thing to know. Without seeing the logs, it sounds like it's starting and running ok, but that it's not running where you expect it to. I've done this a few times myself - reconfigured Tomcat to present Jira somewhere else and completely forgotten to restart it to pick up the changes.

It's quite likely that it's running on something like http://localhost/jira or something, instead of being at the root of the server. It might also be blocked by something, so although it's running, you can't reach it.

Your Tomcat logs should show you more - look for catalina.out

[V]

Hi Rahul,

Before starting jira, check for ".jira-home.lock" in Jira home directory, delete if exists and start Jira. It's just a try as we are not sure about the issue.

Venkat