JIRA Startup Issue while upgrading!

I am trying to upgrade JIRA from 6.1 TO 6.2 on my tomcat6. I am using the same sql database and home directory for jira. I just updated the jira-application.properties file and dbconfig.xml. Looks eveything fine to me.

I dont know if this is the license issue?? coz, its also giving me error as below :

jiraLicenseService should not be null

Can someone plz help me fix this issue?

2014-03-11 17:55:41,396 main INFO [atlassian.jira.startup.JiraHomeStartupCheck] The jira.home directory '/var/lib/jira-test' is validated and locked for exclusive use by this instance.

2014-03-11 17:55:41,406 main INFO [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/lib/jira-test/dbconfig.xml

2014-03-11 17:55:41,462 main WARN [atlassian.jira.startup.ChecklistLauncher] Setting an unset default variable "plugin.webresource.batching.off" to: false

2014-03-11 17:55:41,463 main INFO [atlassian.jira.startup.JiraStartupLogger] Running JIRA startup checks.

2014-03-11 17:55:41,463 main INFO [atlassian.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.

2014-03-11 17:55:41,524 main INFO [jira.config.database.DatabaseConfigurationManagerImpl] Now running Database Checklist Launcher

2014-03-11 17:55:43,611 main INFO [core.entity.jdbc.DatabaseUtil] Database Product Name is MySQL

2014-03-11 17:55:43,611 main INFO [core.entity.jdbc.DatabaseUtil] Database Product Version is 5.5.22-0ubuntu1

2014-03-11 17:55:43,612 main INFO [core.entity.jdbc.DatabaseUtil] Database Driver Name is MySQL Connector Java

2014-03-11 17:55:43,612 main INFO [core.entity.jdbc.DatabaseUtil] Database Driver Version is mysql-connector-java-5.1.26 ( Revision: ${bzr.revision-id} )

2014-03-11 17:55:45,347 main ERROR [atlassian.jira.startup.LauncherContextListener] Unable to start JIRA.

com.atlassian.cache.CacheException: java.lang.NoClassDefFoundError: javax/transaction/Status

at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:43)

at com.atlassian.jira.config.properties.DbBackedPropertiesManager.get(DbBackedPropertiesManager.java:60)

at com.atlassian.jira.config.properties.DbBackedPropertiesManager.get(DbBackedPropertiesManager.java:16)

at com.atlassian.jira.config.properties.PropertiesManager.getPropertySet(PropertiesManager.java:27)

at com.atlassian.jira.config.properties.ApplicationPropertiesStore.getStringFromDb(ApplicationPropertiesStore.java:271)

at com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getString(ApplicationPropertiesImpl.java:56)

at com.atlassian.jira.util.BuildUtilsInfoImpl.getDatabaseBuildNumber(BuildUtilsInfoImpl.java:83)

at com.atlassian.jira.appconsistency.db.BuildVersionCheck.getDbBuildNumber(BuildVersionCheck.java:98)

at com.atlassian.jira.appconsistency.db.BuildVersionCheck.isOk(BuildVersionCheck.java:47)

at com.atlassian.jira.startup.JiraDatabaseConfigChecklist.doStartupChecks(JiraDatabaseConfigChecklist.java:64)

at com.atlassian.jira.startup.JiraDatabaseConfigChecklist.startupOK(JiraDatabaseConfigChecklist.java:52)

at com.atlassian.jira.startup.DatabaseChecklistLauncher.start(DatabaseChecklistLauncher.java:39)

at com.atlassian.jira.startup.DefaultJiraLauncher$2.run(DefaultJiraLauncher.java:114)

at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:317)

at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseConfigured(DatabaseConfigurationManagerImpl.java:217)

at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:109)

at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:32)

at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:81)

at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34)

at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:76)

at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:54)

at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4206)

at org.apache.catalina.core.StandardContext.start(StandardContext.java:4705)

at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)

at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)

at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)

at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)

INFO: Server startup in 9127 ms

2014-03-11 17:56:06,351 http-8082-1 WARN - [jira.config.properties.ApplicationPropertiesStore] Exception getting property 'jira.i18n.default.locale' from database. Using default

2014-03-11 17:56:06,419 http-8082-1 WARN - [jira.config.properties.ApplicationPropertiesStore] Exception getting property 'jira.i18n.default.locale' from database. Using default

2014-03-11 17:56:06,428 http-8082-1 WARN - [500ErrorPage.6bde6459-3ca0-4443-b1f8-373d7e80b2ea] Cannot initialize ExtendedSystemInfoUtilsImpl

com.atlassian.jira.util.dbc.Assertions$NullArgumentException: jiraLicenseService should not be null!

at com.atlassian.jira.util.dbc.Assertions.notNull(Assertions.java:29)

at com.atlassian.jira.util.system.ExtendedSystemInfoUtilsImpl.<init>(ExtendedSystemInfoUtilsImpl.java:152)

at com.atlassian.jira.util.system.ExtendedSystemInfoUtilsImpl.<init>(ExtendedSystemInfoUtilsImpl.java:159)

at com.atlassian.jira.web.servlet.InternalServerErrorServlet.initializeInternalServerErrorDS(InternalServerErrorServlet.java:147)

at com.atlassian.jira.web.servlet.InternalServerErrorServlet.doRequest(InternalServerErrorServlet.java:68)

at com.atlassian.jira.web.servlet.InternalServerErrorServlet.doGet(InternalServerErrorServlet.java:110)

annot initialize ExtendedSystemInfoUtilsImpl

com.atlassian.jira.util.dbc.Assertions$NullArgumentException: jiraLicenseService should not be null!

1 answer

1 accepted

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Hi Samar,

Apparently JIRA is failing to startup due to this error:

2014-03-11 17:55:45,347 main ERROR [atlassian.jira.startup.LauncherContextListener] Unable to start JIRA.

com.atlassian.cache.CacheException: java.lang.NoClassDefFoundError: javax/transaction/Status

And this error refers to this KB, I'd suggest to double check if Tomcat libraries where copied as instructed here.

Cheers

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