JIRA Startup Failed after upgrade.

[Roystine Machado]

This question is in reference to Atlassian Documentation: Supported platforms

We have upgraded to JIRA 7.3.1 from JIRA 6.1.7 and after upgrade we are getting error "JIRA Startup failed : Error occurred while starting Plugin Manager. Unable to install bundle caused by: Unable to install bundle"

we are using JAVA1.8.0_92 . 

the work directory and bundled-plugins directory is 0 bytes.

i tried to delete the "work" directory and the osgi-plugins' and the '.bundled-plugins.

Still the error persists. Can you please help.

 can someone please help. 

[Eisonesoft]

Hi,

If your JIRA is run on linux system and If you have a user with administration permissions (sudo), from the path ../jira-home/plugins/ you should execute the following command:

sudo rm -Rf ./.bundled-plugins

Make the same relatively to the "work" and ".osgi-plugins". 

Make sure you put the point before bundled-plugins and osgi-plugins.

Regards