JIRA Startup Failed after upgrade.

This question is in reference to Atlassian Documentation: Supported platforms

We have upgraded to JIRA 7.3.1 from JIRA 6.1.7 and after upgrade we are getting error "JIRA Startup failed : Error occurred while starting Plugin Manager. Unable to install bundle caused by: Unable to install bundle"

we are using JAVA1.8.0_92 . 

the work directory and bundled-plugins directory is 0 bytes.

i tried to delete the "work" directory and the osgi-plugins' and the '.bundled-plugins.

Still the error persists. Can you please help.

 can someone please help. 

1 answer


If your JIRA is run on linux system and If you have a user with administration permissions (sudo), from the path ../jira-home/plugins/ you should execute the following command:

sudo rm -Rf ./.bundled-plugins

Make the same relatively to the "work" and ".osgi-plugins". 

Make sure you put the point before bundled-plugins and osgi-plugins.




Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,001 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot