JIRA Software is currently unavailable


This message appears on top after have imported my xml backup. This backup was created in a JIRA 5.11.2

JIRA Software is currently unavailable. This might be because an upgrade task has failed to run or has not yet completed.

Please contact your system administrator if you continue to see this message.


Thanks in advance



1 answer

0 votes

You've used the Cloud tags, which suggest you're on Cloud.  If that is true, you should raise this with https://support.atlassian.com as soon as possible.

If you're not on Cloud, then you need to read the application logs to find out what has gone wrong and where.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,939 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot