JIRA Software: how to restrict user to see "Manage Boards", respectively "Create Boards" ?

We have two user groups in JIRA - internal employees and customer.

Customer have less rights than employees.

  • Customer have only the global permission "Browse user" - no more global permissions are assigned. (So they don't have the permission Create Shared Objects)
  • Employess have all global permission but for JIRA-Administrator.

We don't want that the customer can create Agile Boards.

We want that only somebody can create an Agile Board who has special permission to do this (like he is project lead, or he gets a special permission).


  1. What can we do that the customer cannot create Boards? (Maybe hide the button and if yes, how?)
  2. Is there an option to give the option to create new boards only for special user (maybe about some permissions in the permission scheme)?
  3. Or does this mean that by default every user who has access to a project can create an own board for such project? (This makes no sense for us.)

1 answer

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I believe that the Create Shared Objects permission is what also allows a user to create a new Board.  If your customer group does not have that permission, then I believe you will be fine. The button for Create Board won't even appear if they do not have the create shared permission. 

Alternatively (depending on your licenses and configuration), you may be able to restrict access to the JIRA Software application from Admin > Applications > Application Access to deselect JIRA Software from defaulting to a user group that doesn't need to see the actual boards, only the issues. 


For example, we only want our Product Owners to be able to create boards so as to not have conflicting boards created by any developer, so we only gave their PO group the Create Shared Objects permission.  If a regular user wants to share out their personal filters or dashboards, they can request that we admins share it out to their audience.

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