JIRA SoapService RemoteIssue.getCustomFieldValues() problem


We have JIRA 5.0.2 and a Java EE application, which retrieves the JIRA issues from the server via RPC.

These issues contain custom fields. One of these fields is a string content like this “pXHHQw3kA1kDx2CnJ6eskE6ZP/I”.

If I get this value via RPC from the application then the value of this field will be the following: “pXHHQw3kA1kDx2CnJ6eskE6ZP”.

It is incorrect, because the “/I” is missing at the end of the original string.

Here is the code from the application:


RemoteIssue issues[] = jira.jiraSoapService.getIssuesFromFilter(token, Jira.getOpenIssuesFilterId());

for (int i = 0; i < issues.length; i++)


RemoteCustomFieldValue[] cfvs = issues[i].getCustomFieldValues();

for (int ci = 0; ci < cfvs.length; ci++)


if (cfvs[ci].getCustomfieldId().equals(Jira.getCustomFieldId(Jira.CUSTOMFIELD)))

String value = cfvs[ci].getValues()[0].trim());



Is it a JIRA bug? If it is, can you recommend at least a workaround?

Please help us to solve this problem.

I am waiting for your kind reply.

Thanks and Regards,

József Kovács

1 answer

1 accepted


Note that we'll not provide future development on SOAP API, so even if the bug became confirmed, it will not be fixed.

Please take a look into this page for reference: https://developer.atlassian.com/display/JIRADEV/JIRA+Remote+API+Reference

Lucas Lima

Atlassian Support

Thank you for the answer.

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