I am receiving a strange issue with JIRA.
One of my users is reporting that when he accesses JIRA directly from a notification email, it takes 15 sec to load the home page and then another 30 sec to log in (we are LDAP authenticated). Behavior is same both Mozilla and chrome.
But no one else has reported such a problem (fine on my system).
What could be contributing to such an issue?
Note: I have ruled out networks issue (network speed was found acceptable); browser issue ( isued the same browser as his andi t was fine)
What else can i look into?
Is it still possible that it is a application (JIRA) related issues?
As it's just one user, that strongly suggests there's a problem with their LDAP logging into the network and Jira, not the server at the far end.
One really quick test - can you get them to log in from another client machine?
Could it simply be that the user has something wrong with his/her pc?
Maybe using a proxy configuration that's not working correctly?
Or a bad network card?
Like Nic says: let them login from a different pc (yours for example) and see what it gives.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG