JIRA Service Desk permission override


JIRA Service Desk seems to be overriding permissions of Reporters to edit their own issues. However, when I switch the add-on off, they are back to being able to edit. Please see Permission Helper screenshot attached.

Is there a way to configure this so that it does not override any permissions?

1 answer

Nope! If you're on the price scheme with agents, only agents can edit issues. There's no easy way to work around this. There might not even be a hard way.

All updates to the issues have to be done in comments. That's how Atlassian Support works as well.

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