JIRA Service Desk not having Original Estimate and Remaining Estimate

I'm trying to create a Service Desk screen . but I couldn't find Original Estimate and Remaining Estimate fields .

why is that ?

1 answer

1 accepted

1 vote
Accepted answer

Enable the Time Tracking field. 
And then add that field to relevant screens. You should be able to view original/remaining estimates.

thank you its now I could see them 

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