Hello,
I am trying to configure JIRA Service Desk so that can users can submit their issues via email. When I go to Service Desk > Settings > Email Settings, it says "Email requests are currently: Off." There is a button that says "Turn it on," but the button is grayed out and cannot be pressed.
Does anyone know why this is? Public signup is enabled, if that makes a difference.
Thanks!
Maybe you haven't configured an email server? See https://confluence.atlassian.com/display/JIRA/Configuring+JIRA's+SMTP+Mail+Server+to+Send+Notifications
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