JIRA Service Desk can't press turn on email button

Hello,

I am trying to configure JIRA Service Desk so that can users can submit their issues via email. When I go to Service Desk > Settings > Email Settings, it says "Email requests are currently: Off." There is a button that says "Turn it on," but the button is grayed out and cannot be pressed. 

Does anyone know why this is? Public signup is enabled, if that makes a difference. 

 

Thanks!

1 answer

This widget could not be displayed.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira

New 5k User Limit and Other Cloud Updates

Hi all! Lauren here from the Enterprise Cloud marketing team.  I have some exciting Cloud updates from #AtlassianSummit that I wanted to share. We want everyone in your organization to be ab...

95 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you