JIRA Service Desk anonymous access login error

I created a JIRA Service desk with Limited Access - only my customers can access.  i invited a customer via email address.  That user received an invite email with a link to Visit the Portal.  when I click on that link as that user, I am directed to a login screen where an error is displayed:Token is either expired or not valid, below which is a button to 'Raise Another Request'.  When I click on that button, it takes me to the 'Raise Request' screen for that Portal.  Why am I receiving this error, it is not an acceptable experience for my customers

 

3 answers

Hey Sue!

When did you send the invitation initially?  There's an expiry period for invitation tokens of, I believe, seven days.  You may want to re-try sending a new invitation to the user and see if that solves the issue.

Good luck!

within minutes

There is no button to resend the invitation. 

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