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JIRA Service Desk and ProForma Fields

Laura Colon
Laura Colon August 9, 2022

For my customer portal form, I'm using some JIRA fields and some from ProForma.  I would like to have the ProForma fields to show first.

Is this possible and if so how?

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Mikael Sandberg
Mikael Sandberg
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August 9, 2022

The short answer is no, Forms will always be displayed below any Jira fields in the request form.

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Laura Colon
Laura Colon August 11, 2022

Thanks, it would be nice if they would make that change or allow similar fields like attachments in proforma.

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Mikael Sandberg
Mikael Sandberg
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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August 11, 2022

Attachments is coming, it is currently slated for Q3 2022 according the public roadmap. 

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