We have setup a demo of the Service Desk plugin within Jira. We also have the Agile plugin and all of our teams are Agile focused and have been working issues within multiple projects.
One of the requirements that my management team is looking for in Service Desk is to allow the Service Desk agent to quickly create a linked ticket from the Service Desk ticket into another Jira Agile Project. These other Projects are driven by our delivery teams and will not be using Service Desk, they are using the Agile plugin and creating sprints and working the tickets in their projects.
• ServiceDesk-1 ticket is created by End User via the Portal. (This End User has no Jira related license and does not login to Jira)
• Bob the Service Desk Agent clicks 1 button and creates a new Linked ticket into Agile Delivery Team project CLAIMS-TEAM.
• Both tickets are linked and both teams work each ticket through a different life-cycle.
Is there a quick and easy way to generate a linked ticket other than CLONE and MOVE the ticket?
Has anyone done something similar to this setup? If so, what have you used and how is it implemented?
Our management team wants the easiest way for the Service Desk Agent to Generate a ticket in an Agile focused Project, after a ticket is created in the Service Desk.
I think you need some 3th party plugins to achieve this. We have the same requirements at our company.
We are currently looking at the following plugins to achieve this
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs