Good day Mercedes, how are you doing?
Thanks for contacting Atlassian Support. My name is Helton Alegra, and I'll be assisting you with this case.
Unfortunately, Mercedes, at the time being you won't be able to enable dark features (and by consequence the canned response) on Jira Cloud. As our team continuously work to bring some of the features from Jira Service Desk Server over to the Cloud, some features will still be missing and implemented over time.
You can take a more in-depth look on how to set canned responses by accessing How to implement glossary or canned responses in JIRA applications.
Mercedes, please let me know if this info was helpful to your initial concern. If you need any more info, or additional assistance on this, don't hesitate to contact us, and I'll get right back to you!
Have a great day, Mercedes!
Atlassian Cloud Support
@Mercedes Peters I'm sorry! there is one way to achieve this (only in Jira Service Desk server), You can use canned responses. Please take a look to this post
I can't find any docs related to canned responses, but you can follow this steps:
1.- Click on the canned responses icon and select "Edit responses"
2.- A popup should appear where you can click on "Add a response"
3.- Setup your response and give it a significant name. Click on "Save"
4.- Once you save your answer it will be available to use
I would like to see the possibility of having an HTML email signature. The mainly in Jira Service Desk Cloud. At the moment, it seems that this does not exist.
Well, I also work in the development of integrations with Jira. I would like to have the option to update the agent's email signature via the REST API. For example, to integrate with Bybrand, a signature manager, or similar.
I'll be waiting.
Jira does not support E-Mail signatures on its own. That's why we use the "E-Mail This Issue" App as a Mail Handler. This app vastly improves Jiras E-Mail capabilities, including the use of Variables like the "current user display name" in the E-Mail Template.
It has some other killer features, too, like sending whole Issues to some external address via E-Mail.
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