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JIRA Service Desk Signature

Is there a place in settings where I can set up an automatic signature (similar to email signature) for my responses through our service desk?

6 answers

1 accepted

4 votes
Answer accepted

Good day Mercedes, how are you doing?

Thanks for contacting Atlassian Support. My name is Helton Alegra, and I'll be assisting you with this case.

Unfortunately, Mercedes, at the time being you won't be able to enable dark features (and by consequence the canned response) on Jira Cloud. As our team continuously work to bring some of the features from Jira Service Desk Server over to the Cloud, some features will still be missing and implemented over time.

  • As an alternative, for the time being, you can use the Canned Response add-on, as it provides a similar Jira's native canned response feature
    (Here they have a list of what is provided in this add-on Canned Response feature list)
  • As another option, you could use Text Expander, as it is a powerful tool to your team to be able to personalize their response using a rich-text editor capability.

You can take a more in-depth look on how to set canned responses by accessing How to implement glossary or canned responses in JIRA applications.

Mercedes, please let me know if this info was helpful to your initial concern. If you need any more info, or additional assistance on this, don't hesitate to contact us, and I'll get right back to you!

Have a great day, Mercedes!

Cheers,
Helton Alegra
Atlassian Cloud Support

Hi @Mercedes Peters

Unfortunately right now there is no way to configure agents signatures, please vote and keep an eye on this issue

https://jira.atlassian.com/browse/JSDSERVER-1515

Cheers

@Mercedes Peters I'm sorry! there is one way to achieve this (only in Jira Service Desk server), You can use canned responses. Please take a look to this post

https://www.atlassian.com/blog/jira-service-desk/get-time-back-canned-responses-sla-copy-configurations-jira-service-desk-server

Regards

@Charlie _DEISER_ Thank you, I will take a look!

@Charlie _DEISER_ Is there documentation on how to set up canned responses? I'm having hard time finding these settings.

Hi @Mercedes Peters

I can't find any docs related to canned responses, but you can follow this steps:

1.- Click on the canned responses icon and select "Edit responses"

2.- A popup should appear where you can click on "Add a response"

3.- Setup your response and give it a significant name. Click on "Save"

4.- Once you save your answer it will be available to use

Cheers

@Charlie _DEISER_ Where do I find the canned responses icon? What does it look like?

I'm sorry, you should have it in your comment area:

Screenshot at Feb 28 19-03-29.png

@Charlie _DEISER_ I don't have that icon. I'll create a support ticket for additional assistance. Thank you for your help!

@Mercedes Peters as a jira admin enter this in your browser

<jira base url>/secure/admin/SiteDarkFeatures!Default.jspa

Within Site Wide Dark Features check if sd.canned.responses.enabled is listed

More info here: https://jira.atlassian.com/browse/JSDSERVER-5418

Cheers

@Charlie _DEISER_ I missed the piece where you mentioned that this is only for server based service desks. We are cloud based. Thank you for your help! I will also post the answer I received from the Atlassian Support agent.

Hello, I am looking for this feature as well.  Do you have an ETA on when it will be implemented?

I would like to see the possibility of having an HTML email signature. The mainly in Jira Service Desk Cloud. At the moment, it seems that this does not exist.


Well, I also work in the development of integrations with Jira. I would like to have the option to update the agent's email signature via the REST API. For example, to integrate with Bybrand, a signature manager, or similar.

I'll be waiting.

Hi There

is the option available now in Service Desk - Cloud? can anyone please share a walkthrough here?

Thanks in Advance.

Jira does not support E-Mail signatures on its own. That's why we use the "E-Mail This Issue" App as a Mail Handler. This app vastly improves Jiras E-Mail capabilities, including the use of Variables like the "current user display name" in the E-Mail Template.

It has some other killer features, too, like sending whole Issues to some external address via E-Mail.

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