JIRA Service Desk (Server) & Office 365

I have installed JIRA Service Desk onto my Windows 2008R2 server but have issues with configuring Office 365.  It was working great within the SaaS version but now I have JIRA SD (Server) installed I am getting a Time Out Error SocketTimeoutException: Read timed out.


I have change the Time Out to 100000 which seems to allow a longer connection but still didn't configure.  

3 answers

0 vote

What is the integration between JSD and Office you are trying to do?

Hi Scott,
a simple question : did you check the connectivity between both applications ??

Maybe a firewall is blocking the connection between both servers.



0 vote
Paulo Hennig Atlassian Team Oct 13, 2015

If you are still facing problems related to this, please enable DEBUG logging level for this in order to have more information about this issue and share to us a few entries where we can better help you.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,190 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot