Hi
I am trying to build a report to see for all tickets that exceeded SLA, which state in the workflow the ticket is stuck. Can we do this in service desk, any pointers is appreciated.
Thanks
Abe
Hi Abraham,
Take a look at the page below, I'm sure it will fit to your needs:
https://confluence.atlassian.com/display/SERVICEDESK/Reporting+on+SLAs
It explain in details how to get a SLA breached report.
Cheers,
Thanks for the information. I will start working on it.
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Hello Abraham,
Please use this page as reference about what you can do in Service Desk regarding SLA Reports.
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