JIRA Service Desk: Report SLA - Which state ticket is stuck

Hi

I am trying to build a report to see for all tickets that exceeded SLA, which state in the workflow the ticket is stuck. Can we do this in service desk, any pointers is appreciated.

Thanks

Abe

3 answers

1 accepted

Hi Abraham,

Take a look at the page below, I'm sure it will fit to your needs:

https://confluence.atlassian.com/display/SERVICEDESK/Reporting+on+SLAs

It explain in details how to get a SLA breached report.

 

Cheers,

0 votes
Rodrigo Rosa Atlassian Team Jun 17, 2015

Hello Abraham,

Please use this page as reference about what you can do in Service Desk regarding SLA Reports.

Thanks for the information. I will start working on it.

 

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