I am trying to build a report to see for all tickets that exceeded SLA, which state in the workflow the ticket is stuck. Can we do this in service desk, any pointers is appreciated.
Take a look at the page below, I'm sure it will fit to your needs:
It explain in details how to get a SLA breached report.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot