I am trying to build a report to see for all tickets that exceeded SLA, which state in the workflow the ticket is stuck. Can we do this in service desk, any pointers is appreciated.
Take a look at the page below, I'm sure it will fit to your needs:
It explain in details how to get a SLA breached report.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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