JIRA Service Desk: Report SLA - Which state ticket is stuck


I am trying to build a report to see for all tickets that exceeded SLA, which state in the workflow the ticket is stuck. Can we do this in service desk, any pointers is appreciated.



3 answers

1 accepted

Hi Abraham,

Take a look at the page below, I'm sure it will fit to your needs:


It explain in details how to get a SLA breached report.



Hello Abraham,

Please use this page as reference about what you can do in Service Desk regarding SLA Reports.

Thanks for the information. I will start working on it.


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