JIRA Service Desk - LDAP

Hi guys

Currently trying to setup LDAP service with JIRA Service Desk but running into a small issue with user management options. 

under the instructions (https://confluence.atlassian.com/display/JIRA/Connecting+to+an+LDAP+Directory) i should be able to see user directories. 

I have checked my admin level and i should be able to see this option (site-admin) 

Am i missing something? 

Thanks smile

Jira Service.PNG

1 answer

1 accepted

This widget could not be displayed.

That looks like it's a Cloud installation of JIRA - is that the case?

Ah, ok. Well, you can't set up LDAP on Cloud. It only supports Atlassian's internal user directory (Crowd based) and google applications accounts.

Ahh well that explains it. would you know of any solutions for a single sign on active directory environment?

Loads, but none you can use on Cloud, you need to move to the Server version, either with another hosting company, or running it yourself.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

78 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you