JIRA Service Desk - LDAP

Hi guys

Currently trying to setup LDAP service with JIRA Service Desk but running into a small issue with user management options. 

under the instructions (https://confluence.atlassian.com/display/JIRA/Connecting+to+an+LDAP+Directory) i should be able to see user directories. 

I have checked my admin level and i should be able to see this option (site-admin) 

Am i missing something? 

Thanks smile

Jira Service.PNG

1 answer

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That looks like it's a Cloud installation of JIRA - is that the case?

Ah, ok. Well, you can't set up LDAP on Cloud. It only supports Atlassian's internal user directory (Crowd based) and google applications accounts.

Ahh well that explains it. would you know of any solutions for a single sign on active directory environment?

Loads, but none you can use on Cloud, you need to move to the Server version, either with another hosting company, or running it yourself.

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