JIRA Service Desk Custom URL



I have this configuration now working :


JIRA software + Service Desk

Client (HTTPS) -> Single Reverse Proxy (httpd) -> JIRA Server (http) or JIRA Service Desk

My JIRA is accessible using : 

https://productname.mycompany.com/pm (/pm being the context).

There is another external application running in https://productname.mycompany.com/ (just for information)


My Service Desk is being accessed using :



How do i configure meaning full URL and re-route it to the above one.


I want the URL to be something like :

https://productname.mycompany.com/pm/servicedesk/customer_name to be redirected to above URL.


Please let me know what my configuration should be in my reverse proxy server ?





1 answer

The redirect and a reverse proxy are two different things.

A simple redirect from servicedesk/customer_name to /servicedesk/customer/portal/3 

is a simple configuration in you webservers virtual host config

in apache it should be


RewriteEngine On
RewriteRule "^/customer_name" "/customer/portal/3"


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,282 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot