Configuring my first Service Desk and added an automation rule for "Issue Commented". In the IF statement you can also specify if the comment is public or internal. So I thought that mean the issue commented would rule means it will trigger on any comment and then you use the IF to refine if the comment is public or internal.
But I can't seem to get any automation on internal comments. Even when I put in the IF "Comment is Internal". Only Public comments seem to work. Did I miss something or is this a limitation of the When "Issue commented" condition that it ONLY works on public comments.
The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs