I am trying to set-up some basic notifications using JIRA automation around SLA's within the Service Desk Project. I have set up my rules, and the log shows three tickets that meet my specified criteria, however, I didn't get any alerts. When I look at the log I see the status as 'Not Executed' and can't seem to find any useful information around this. I'm using JIRA cloud, does anyone have any ideas?
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