JIRA Service Desk Automation Log Status 'Not Executed'

[Andrew Mitchell]

I am trying to set-up some basic notifications using JIRA automation around SLA's within the Service Desk Project.  I have set up my rules, and the log shows three tickets that meet my specified criteria, however, I didn't get any alerts. When I look at the log I see the status as 'Not Executed' and can't seem to find any useful information around this. I'm using JIRA cloud, does anyone have any ideas?

[Lorenzo Bueno]

Hi Andrew, right next to the "not executed" status you can see an option to show more details:

Did you try to check that and see what caused the notification to not be triggered?