Prior to the recent changes to JIRA, we were completing initial development/POC of JIRA Service Desk. After review, the decision was made to purchase it in November (after JIRA Core/Software release), so we now own a license for JIRA Service Desk 3.
Sadly, we are not yet ready to update our production environment from JIRA 6.4.7 to JIRA Software.
Is it possible to install JIRA Service Desk 3 (so that we can utilize our license) on a pre-7.0 version of JIRA?
Absolutely. If you download a previous version, you can simply install it as an add-on and your license for SD 3 will work. This is exactly how we are running in our organization.
Previous versions of SD can be found at https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk/versions
We are running 2.5.9 on JIRA core 6.4.3 with no issues.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs