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JIRA Server failed to start after reboot server

Quang Huynh
Quang Huynh October 26, 2017

After installation JIRA 7.5.1 i started it successfully then restore from backup file but when i reboot server and attempt to start JIRA again, it failed.  Here is the log:


2017-10-26 20:58:27,456 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun
2017-10-26 20:58:27,469 JIRA-Bootstrap ERROR [c.a.j.application.install.WhatWasInstalledInApplicationFactory] Cannot load installed applications information from /var/atlassian/application-data/jira/plugins/install-app-info/jira-software-application.properties. Treating as not installed.
java.nio.channels.ClosedByInterruptException
at java.nio.channels.spi.AbstractInterruptibleChannel.end(AbstractInterruptibleChannel.java:202)
at sun.nio.ch.FileChannelImpl.read(FileChannelImpl.java:164)
at sun.nio.ch.ChannelInputStream.read(ChannelInputStream.java:65)
at sun.nio.ch.ChannelInputStream.read(ChannelInputStream.java:109)
at sun.nio.ch.ChannelInputStream.read(ChannelInputStream.java:103)
at sun.nio.cs.StreamDecoder.readBytes(StreamDecoder.java:284)
at sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:326)
at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:178)
at java.io.InputStreamReader.read(InputStreamReader.java:184)
at java.io.BufferedReader.read1(BufferedReader.java:210)
at java.io.BufferedReader.read(BufferedReader.java:286)
at java.io.Reader.read(Reader.java:140)
at java.util.Properties$LineReader.readLine(Properties.java:434)
at java.util.Properties.load0(Properties.java:353)
at java.util.Properties.load(Properties.java:317)
at com.atlassian.jira.application.install.WhatWasInstalledInApplicationFactory.loadPluginIdentificationsFromFile(WhatWasInstalledInApplicationFactory.java:74)
at com.atlassian.jira.application.install.WhatWasInstalledInApplicationFactory.load(WhatWasInstalledInApplicationFactory.java:37)
at com.atlassian.jira.application.install.WhatWasInstalled.wasApplicationSourceInstalled(WhatWasInstalled.java:39)
at com.atlassian.jira.application.install.ApplicationInstaller.installApplicationFiles(ApplicationInstaller.java:75)
at java.util.stream.ForEachOps$ForEachOp$OfRef.accept(ForEachOps.java:184)
at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:175)
at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
at java.util.Spliterators$ArraySpliterator.forEachRemaining(Spliterators.java:948)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ForEachOps$ForEachOp.evaluateSequential(ForEachOps.java:151)
at java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(ForEachOps.java:174)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:418)
at com.atlassian.jira.application.install.ApplicationInstaller.installApplications(ApplicationInstaller.java:68)
at com.atlassian.jira.application.install.ApplicationInstallListener.onPluginSystemStarting(ApplicationInstallListener.java:35)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:40)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:38)
at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:88)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:204)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:115)
at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:83)
at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(DefaultPluginManager.java:2129)
at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:538)
at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:119)
at com.atlassian.jira.ComponentManager$PluginSystem.earlyStartup(ComponentManager.java:641)
at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:196)
at com.atlassian.jira.ComponentManager.start(ComponentManager.java:165)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:47)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:154)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:304)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:199)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:146)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:105)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:103)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:157)
at java.lang.Thread.run(Thread.java:745)
2017-10-26 20:58:27,527 JIRA-Bootstrap ERROR [c.a.j.application.install.ApplicationInstallListener] Failed to install applications
java.lang.RuntimeException: java.nio.channels.ClosedByInterruptException
at com.google.common.base.Throwables.propagate(Throwables.java:160)
at com.atlassian.jira.application.install.ApplicationInstaller.installApplicationFiles(ApplicationInstaller.java:92)
at java.util.stream.ForEachOps$ForEachOp$OfRef.accept(ForEachOps.java:184)
at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:175)
at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
at java.util.Spliterators$ArraySpliterator.forEachRemaining(Spliterators.java:948)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ForEachOps$ForEachOp.evaluateSequential(ForEachOps.java:151)
at java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(ForEachOps.java:174)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:418)
at com.atlassian.jira.application.install.ApplicationInstaller.installApplications(ApplicationInstaller.java:68)
at com.atlassian.jira.application.install.ApplicationInstallListener.onPluginSystemStarting(ApplicationInstallListener.java:35)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:40)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:38)
at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:88)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:204)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:115)
at com.atlassian.plugin.event.impl.DefaultPluginEventManager.broadcast(DefaultPluginEventManager.java:83)
at com.atlassian.plugin.manager.DefaultPluginManager.broadcastIgnoreError(DefaultPluginManager.java:2129)
at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:538)
at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:119)
at com.atlassian.jira.ComponentManager$PluginSystem.earlyStartup(ComponentManager.java:641)
at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:196)
at com.atlassian.jira.ComponentManager.start(ComponentManager.java:165)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:47)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:154)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:304)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:199)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:146)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:105)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:103)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:157)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.nio.channels.ClosedByInterruptException
at java.nio.channels.spi.AbstractInterruptibleChannel.end(AbstractInterruptibleChannel.java:202)
at sun.nio.ch.FileChannelImpl.write(FileChannelImpl.java:216)
at java.nio.channels.Channels.writeFullyImpl(Channels.java:78)
at java.nio.channels.Channels.writeFully(Channels.java:101)
at java.nio.channels.Channels.access$000(Channels.java:61)
at sun.nio.cs.StreamEncoder.writeBytes(StreamEncoder.java:221)
at sun.nio.cs.StreamEncoder.implFlushBuffer(StreamEncoder.java:291)
at sun.nio.cs.StreamEncoder.implFlush(StreamEncoder.java:295)
at sun.nio.cs.StreamEncoder.flush(StreamEncoder.java:141)
at java.io.OutputStreamWriter.flush(OutputStreamWriter.java:229)
at java.io.BufferedWriter.flush(BufferedWriter.java:254)
at java.util.Properties.store0(Properties.java:844)
at java.util.Properties.store(Properties.java:771)
at com.atlassian.jira.application.install.WhatWasInstalledInApplicationFactory.store(WhatWasInstalledInApplicationFactory.java:66)
at com.atlassian.jira.application.install.WhatWasInstalled.storeInstalledApplicationSource(WhatWasInstalled.java:50)
at com.atlassian.jira.application.install.ApplicationInstaller.installApplicationFiles(ApplicationInstaller.java:85)
... 39 more
2017-10-26 20:58:28,507 JIRA-Bootstrap ERROR [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.plugin.event.events.PluginFrameworkStartingEvent@569eb21d] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.plugin.osgi.container.felix.FelixOsgiContainerManager.onStart(com.atlassian.plugin.event.events.PluginFrameworkStartingEvent), listener=com.atlassian.jira.plugin.JiraOsgiContainerManager@f2ad15c}]
java.lang.RuntimeException: Unable to start OSGi container. Listener: com.atlassian.jira.plugin.JiraOsgiContainerManager event: com.atlassian.plugin.event.events.PluginFrameworkStartingEvent

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Venorcis
Venorcis November 20, 2017

I'm currently facing the same issue after upgrading to Jira Server 7.6.0, i.e., a ClosedByInterruptException on "jira-software-application.properties" after which all plug-ins fail with a NullPointerException. @Quang Huynh how did you resolve this?

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Quang Huynh
Quang Huynh December 2, 2017

Turn out that my plugin folder still in where it was, I only got failed to start when i reboot the server.

Solution is after server came up, i turn jira service by command then start it again. Now it works fine.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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October 27, 2017

Looks like your jira-software-application.properties file is unreadable or corrup.

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Quang Huynh
Quang Huynh October 28, 2017

So is there any way to solve this ? 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 29, 2017

Fix the file.  Check its permissions and content.

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Quang Huynh
Quang Huynh October 29, 2017

I checked jira-application.properties file, i can not find where jira-software-application.properties file. It only contains jira home location and the content is right. I only wonder about permissions: -rwx------, is it right ?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 30, 2017

That file is fine.

If you haven't got the other file, that's where the problem is.  Your installation is missing files.

You said you "restored from backup" - what exactly does that mean?  A full backup?  Or did you take data only from another system into an empty system?

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Quang Huynh
Quang Huynh October 30, 2017

Oh sorry i found jira-software-application.properties file, it containts

#-- application installation info --
#Wed Oct 25 19:33:23 ICT 2017
tac.jira\ software.languages.da_DK=7.6.0.int-0189-v2r109-2017-08-30
com.atlassian.jira.software-application=7.5.1
com.pyxis.greenhopper.jira=7.5.0.DAILY20170902071651
tac.jira\ software.languages.pl_PL=7.6.0.int-0189-v2r834-2017-08-29
tac.jira\ software.languages.en_US=7.6.0.int-0189-v2r126-2017-08-22
tac.jira\ software.languages.ru_RU=7.6.0.int-0189-v2r217-2017-08-30
com.atlassian.jira.plugins.jira-fisheye-plugin=7.1.5
tac.jira\ software.languages.zh_CN=7.6.0.int-0189-v2r653-2017-08-29
com.atlassian.jira.plugins.jira-software-monitor-plugin=0.1.0.D20150923T085539
tac.jira\ software.languages.is_IS=7.6.0.int-0189-v2r121-2017-09-01
com.atlassian.jira.plugins.jira-dvcs-connector-plugin=4.1.10
tac.jira\ software.languages.fr_FR=7.6.0.int-0189-v2r163-2017-08-31
tac.jira\ software.languages.cs_CZ=7.6.0.int-0189-v2r352-2017-08-28
tac.jira\ software.languages.pt_BR=7.6.0.int-0189-v2r977-2017-08-29
tac.jira\ software.languages.ro_RO=7.6.0.int-0189-v2r138-2017-08-29
tac.jira\ software.languages.es_ES=7.6.0.int-0189-v2r124-2017-08-29
com.atlassian.jira.plugins.jira-software-plugin=2.2.0
com.atlassian.jira.plugins.jira-transition-triggers-plugin=4.0.10
tac.jira\ software.languages.no_NO=7.6.0.int-0189-v2r102-2017-08-30
tac.jira\ software.languages.hu_HU=7.6.0.int-0189-v2r382-2017-08-29
tac.jira\ software.languages.sv_SE=7.6.0.int-0189-v2r312-2017-08-30
tac.jira\ software.languages.ja_JP=7.6.0.int-0189-v2r179-2017-08-30
tac.jira\ software.languages.ko_KR=7.6.0.int-0189-v2r118-2017-08-29
com.atlassian.jira.plugins.jira-development-integration-plugin=4.2.3
tac.jira\ software.languages.de_DE=7.6.0.int-0189-v2r174-2017-08-28
tac.jira\ software.languages.sk_SK=7.6.0.int-0189-v2r223-2017-08-30
com.atlassian.jira.plugins.jira-bamboo-plugin=7.4.5
tac.jira\ software.languages.et_EE=7.6.0.int-0189-v2r237-2017-08-29

I restore from zip file where locate at /var/atlassian/application-data/jira/export. Is that only data restore??

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 31, 2017

Ok.  Is that file fully owned by and accessible to the user running Jira?

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Quang Huynh
Quang Huynh October 31, 2017

Yes, i changed to Jira user whenever i start jira service.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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October 31, 2017

Ok, so is the file in the place Jira is looking for it?

And, you said you "restored from backup" - what exactly does that mean?  A full backup?  Or did you take data only from another system into an empty system?

Were you restoring the installation as well as data?

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Quang Huynh
Quang Huynh October 31, 2017

Yes it is.

I just restore from a zip file locate at

/var/atlassian/application-data/jira/export
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