JIRA Server Releases and Versions timeout issue

[Vlad]

Anyone ever experienced an issue where project Releases or Versions in Project Settings are unreachable from what seems to be a timeout and just get a spinning cirle in the middle of the screen with a min or so later a red error message with: "The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation"

Currently running JIRA Server 7.3.1

[jsjauwmook]

Hi Vladimir,

Better late than never :D

This is sounds like a corrupt plugin cache.

Try doing these steps:

1. Stop JIRA;
2. Remove the below directories, that hold plug-in caches:
   <JIRA_HOME>/plugins/.osgi-plugins/
   <JIRA_HOME>/plugins/.bundled-plugins/
   (info) Those directories will be recreated upon JIRA's next startup.
3. Ensure that the user which runs JIRA has the correct permissions on these directories (recursively);
4. Start JIRA;