JIRA Server Releases and Versions timeout issue

Anyone ever experienced an issue where project Releases or Versions in Project Settings are unreachable from what seems to be a timeout and just get a spinning cirle in the middle of the screen with a min or so later a red error message with: "The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation"

Currently running JIRA Server 7.3.1

1 answer

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Hi Vladimir,

Better late than never :D

This is sounds like a corrupt plugin cache.

Try doing these steps:

  1. Stop JIRA;
  2. Remove the below directories, that hold plug-in caches:
    <JIRA_HOME>/plugins/.osgi-plugins/
    <JIRA_HOME>/plugins/.bundled-plugins/
    (info) Those directories will be recreated upon JIRA's next startup.
  3. Ensure that the user which runs JIRA has the correct permissions on these directories (recursively);
  4. Start JIRA;

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