JIRA Server Releases and Versions timeout issue

Anyone ever experienced an issue where project Releases or Versions in Project Settings are unreachable from what seems to be a timeout and just get a spinning cirle in the middle of the screen with a min or so later a red error message with: "The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation"

Currently running JIRA Server 7.3.1

1 answer

This widget could not be displayed.

Hi Vladimir,

Better late than never :D

This is sounds like a corrupt plugin cache.

Try doing these steps:

  1. Stop JIRA;
  2. Remove the below directories, that hold plug-in caches:
    <JIRA_HOME>/plugins/.osgi-plugins/
    <JIRA_HOME>/plugins/.bundled-plugins/
    (info) Those directories will be recreated upon JIRA's next startup.
  3. Ensure that the user which runs JIRA has the correct permissions on these directories (recursively);
  4. Start JIRA;

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

579 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you