JIRA Server Releases and Versions timeout issue

Anyone ever experienced an issue where project Releases or Versions in Project Settings are unreachable from what seems to be a timeout and just get a spinning cirle in the middle of the screen with a min or so later a red error message with: "The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation"

Currently running JIRA Server 7.3.1

1 answer

0 votes

Hi Vladimir,

Better late than never :D

This is sounds like a corrupt plugin cache.

Try doing these steps:

  1. Stop JIRA;
  2. Remove the below directories, that hold plug-in caches:
    <JIRA_HOME>/plugins/.osgi-plugins/
    <JIRA_HOME>/plugins/.bundled-plugins/
    (info) Those directories will be recreated upon JIRA's next startup.
  3. Ensure that the user which runs JIRA has the correct permissions on these directories (recursively);
  4. Start JIRA;

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 7 hours ago in Jira

How you can achieve compact and easy-to-maintain workflows in your JIRA( Server)

This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...

99 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you