JIRA Server 7.3.1: No CSV and Excel export

Hello,

 

we are currently on JIRA Server 7.3.1 and our users are missing their classic export options for issue (i.e. either CSV or Excel).

 

We only have the following options available:

jiraexport.PNG

 

We also recently tried the solution mentioned here for reactivating Excel, but that does not seem to work anymore: https://community.atlassian.com/t5/JIRA-Core-questions/JIRA-7-2-x-Excel-export-gone/qaq-p/231223#M15002

 

Can anyone send me in the right direction to reactivate at least CSV exports?

 

Thank you

 

 

1 answer

0 votes

Hi Jan,

I installed a new 7.3.1 instance and here are the options I have:

Screen Shot 2017-07-17 at 1.43.59 PM.png

I would check to see if you have an add-on that could be inhibiting some of the menu items.  I also verified the instructions in the JIRA Server 7.2/7.3 instances section of JIRA Excel export of issues no longer opens correctly works to re-enable that menu option:

Screen Shot 2017-07-17 at 1.49.22 PM.png

At this point I would check to see if you have an add-on that could be inhibiting some of the menu items.  If you're unable to find any add-ons that could be causing  this, I would next verify if this is the same case for all users and admins and see what the difference is between your accounts.

Cheers,

Branden

 

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