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JIRA SD project settings > Automation > Send email how to enter a custom field value there?


I will great new issues trough JIRA API, so reporter is API user, not customer. I like to send a "Issue created" notification to the customer e-mail. I have customer e-mail address in custom field, lets say "customfield_14506". Is there any way to add this field information (e-mail address) to the To row?

1 answer

Hi @Kaido Kabral  -- Welcome to the Atlassian Community!

For Automation for Jira, you may send an email with a custom user field using emailAddress. In your example this would be: {{issue.customfield_14506.emailAddress}}

Best regards,



Tnx for the answer! I try to enter this value and receive "No matches found".

Only values the field is accepting are " Reporter (customer)" and "Customers involved".

I try to enter this value to the "To" field - Do I need to enter this value to "Content" field instead? 

No, that should work for the TO field.  Please try this:

  • Type in the smart value you need in the TO field
  • It will appear as you type below the field
  • Select the text they show for the same smart value
  • Confirm it enters into the TO field as you expect

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