Our customer receives error "Failed to send request to the knowledge base server." in the Related knowledge base articles section. 99% issues don't have this error, but few have it. Nothing happens in logs when I open issue with this error. Do you have any idea what's wrong?
Are you talking about authentication in App link? If yes, it's OAuth (impersonation).
It's not a problem with a failing user, rather failing request. I and customer (both Jira admin and SD agent) see other issues properly and we can search knowledge base.
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