JIRA SD Failed to send request to the knowledge base server.

[Mariusz Piotrowski]

Hello,

Our customer receives error "Failed to send request to the knowledge base server." in the Related knowledge base articles section. 99% issues don't have this error, but few have it. Nothing happens in logs when I open issue with this error. Do you have any idea what's wrong?

[Lars Olav Velle]

What application link type are you using, and do the failing users have access to the knowledge base? 

[Mariusz Piotrowski]

Are you talking about authentication in App link? If yes, it's OAuth (impersonation).

It's not a problem with a failing user, rather failing request. I and customer (both Jira admin and SD agent) see other issues properly and we can search knowledge base.

[Lars Olav Velle]

Yes, but the user that experiences the problem, does he/she have access to the knowledgespace directly?

[Mariusz Piotrowski]

Yes, we both have access to Confluence and to the KB space.