JIRA SD Failed to send request to the knowledge base server. Edited


Our customer receives error "Failed to send request to the knowledge base server." in the Related knowledge base articles section. 99% issues don't have this error, but few have it. Nothing happens in logs when I open issue with this error. Do you have any idea what's wrong?



1 answer

This widget could not be displayed.

What application link type are you using, and do the failing users have access to the knowledge base? 

Are you talking about authentication in App link? If yes, it's OAuth (impersonation).

It's not a problem with a failing user, rather failing request. I and customer (both Jira admin and SD agent) see other issues properly and we can search knowledge base.

Yes, but the user that experiences the problem, does he/she have access to the knowledgespace directly?

Yes, we both have access to Confluence and to the KB space.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

217 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you