JIRA Resoltion / Assigned To Me Not Working Edited

My System Dashboard uses the "Assigned To Me" gadget, but it only shows 1 project (out of several).  Specifically, it is not showing 1 of my projects in this gadget that I would like it to.  I ran an Issue Search for all "Unresolved" issues in that project and none came up.  I checked the Resolutions in the system settings and the status types associated with the project are "To Do" and "In Progress."  I also looked for a Custom Field called Resolution and didn't see one/changed some settings around as a trial but it did not solve the problem.  I can't find a reason that my tickets are considered resolved and am running out of places to look...

UPDATE: I've been playing with more settings and have found that the Resolution is not changing as issues step through their workflow (ie Resolved, Cancelled, etc tickets that should have a Resolution still say "Unresolved").  I can add a function to manually change this when an issue is transitioned from Work In Progress to one of the resolved states, but in other projects this happens automatically AND probably more important: since the tickets are showing that they are Unresolved, they should be showing up in my filters/dashboard (right?).

2 answers

0 votes
Kelly Wong Atlassian Team Jan 08, 2018

Few things come to mind:

  • Permission -- the issues might be assigned to you but your user account/ group may not have the permission to browse project [Project settings >> Permissions >> Browse Projects]
  • Workflow -- ensure that there are no Post Function that fixate certain values to the Resolution field during transition that result that no issues in "Unresolved" state

Permissions look okay.

There are some Post Function items that occur, but nothing that looks like it would mess with the resolution field...in fact, I've been playing with more settings and have discovered that the resolution is not changing with the transitions from status to status (ie Work In Progress and Closed tickets show a resolution of Unresolved).  I will add more information on this to the original post.

0 votes
Alexey Matveev Community Champion Jan 08, 2018


If you are on Jira Server / Data Center try to reindex your Jira instance

Is there a specific action after which I should re-index?  I re-indexed the whole system a couple of times to no avail.  :(

Alexey Matveev Community Champion Jan 08, 2018

You can find information when you should reindex your Jira instance here:


But in your case it does not help.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,876 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot