You need to check with the agents what they're doing and why they're reopening it.
If the response is almost instant though, it would suggest a misconfigured "automation", or possibly a broken workflow.
Either way, you need to talk to your SD agents and probably your JIRA admins too.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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