[JIRA] Request re-opened

Every time I close a ticket and enter comments it sends an email saying [JIRA] Request re-opened, it started happening recently. If I do not enter any comments there are no issues.

1 answer

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You need to check with the agents what they're doing and why they're reopening it.

If the response is almost instant though, it would suggest a misconfigured "automation", or possibly a broken workflow.

Either way, you need to talk to your SD agents and probably your JIRA admins too.

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