I am looking for a way how I can create a report that shows for the whole team the time to first response on a customer request.
The goal is that we contact the customer within 4 hours. The report should show the number of issues fullfilled (response within 4 hours) and the number of issues not fullfilled (response within 4 hours). Asfirst response there should be only counted an personal message to the customer.
The JIRA chartin Plugin is installed. However I have troubles to make use of it for this report.
Thank you for your answers and support already in advance.
I was playing around with this and believe the following is the way to go. However, in the brief time I worked on it I did hit an issue that I have yet to explain. You will see this as you read on...
let me know if you get this working.
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