JIRA Re-Install issue

Hi

When I install JIRA 5.1.6 I get this error ( I have uninstalled same version and trying to reinstall)

[2013-04-28 20:50:00] [info] Commons Daemon procrun (1.0.5.0 32-bit) started
[2013-04-28 20:50:00] [info] Service JIRA280413204222 name Atlassian JIRA
[2013-04-28 20:50:00] [error] The name is already in use as either a service name or a service display name.
[2013-04-28 20:50:00] [error] Failed installing 'JIRA280413204222' service
[2013-04-28 20:50:00] [error] The name is already in use as either a service name or a service display name.
[2013-04-28 20:50:00] [error] Commons Daemon procrun failed with exit value: 7 (Failed to )
[2013-04-28 20:50:00] [error] The name is already in use as either a service name or a service display name.

Can you please let me know how to resolve the issue.

Thanks

Abe

4 answers

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Colin Goudie Community Champion Apr 30, 2013

Looks like the old Windows service didn't get removed. Is there still a bin directory in the installation directory? If so you could try navigate to it in cmd and run

tomcat.exe //DS/JIRA280413204222

If so, you can delete them referring here.

Thanks for response. I get this when I run the command:

C:\Program Files\Atlassian\JIRA\bin>tomcat6.exe //DS/JIRA020513194703

The specified service does not exist as an installed service.

Unable to delete 'JIRA020513194703' service

C:\Program Files\Atlassian\JIRA\bin>

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Remove and reinstall the service seems the best option for this case.

service.bat remove JIRA280413204222

Cheers

Thanks for the response. Tried all service.bat remove did not work.

Here is what I get when I run the command:

==========================================

C:\Program Files\Atlassian\JIRA\bin>service.bat remove JIRA020513194703

The specified service does not exist as an installed service.

Unable to delete 'JIRA020513194703' serviceThe service 'JIRA020513194703' has be

en removed

==============================================

Here is what I did

  1. Installed JIRA5.1.6
  2. Uninstalled using uninstall option from start->JIRA menu
  3. Installed JIRA5.1.6 again
    1. Installation was successful, when it tried to lauch jira after I clcik on Finish button on install success page, it launched google chrome : localhost:8080. Got

      Oops! Google Chrome could not connect to localhost:8080

      Looked at log file under jira logs:
      [2013-05-02 19:49:47] [info] Commons Daemon procrun (1.0.5.0 32-bit) started
      [2013-05-02 19:49:47] [info] Service JIRA020513194703 name Atlassian JIRA
      [2013-05-02 19:49:47] [error] The name is already in use as either a service name or a service display name.
      [2013-05-02 19:49:47] [error] Failed installing 'JIRA020513194703' service
      [2013-05-02 19:49:47] [error] The name is already in use as either a service name or a service display name.
      [2013-05-02 19:49:47] [error] Commons Daemon procrun failed with exit value: 7 (Failed to )
      [2013-05-02 19:49:47] [error] The name is already in use as either a service name or a service display name.
      Please let me know.
      Thanks
      Abe
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Joe Wai Tye Atlassian Team May 02, 2013

Hi Abe,

It seems that the service was not removed during the uninstallation. How was the uninstallation performed?

Perhaps you could check via the Control Panel -> Services option to check the exact service name and path

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ok finally found solution

This is the only thing worked for me:

C:\Windows\system32>sc delete JIRA091212124017

[SC] DeleteService SUCCESS

You have to open cmd window like this:

To enable the default Administrator account, perform the steps below:

1. Click Start and type CMD in the Start search box

2. Right click on CMD in the list and click on "Run as administrator"

3. Type the following command: net user administrator /active:yes

Hopefully someone finds it useful...

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