JIRA Project partially missing

I am using JIRA v7.4.1. Today one of my projects cannot be seen outside the administrator area any more. That means,

I can see all the project settings, incl. roles and permissions, in the administrator area, however, - in the user area - no issues of the project are selectable, no trace of the project can be seen.

However, if I want to recreate the project, Jira mentions that "A project with that name already exists.".

And yes, I already checked roles & permissions: I definitely have sufficient rights to see the project.

2 answers

We came closer the the cause of the problem: Access to our JIRA is done by an Active Directory group, currently with some 800 users. The issue occured when the synchronization provided only some 20 users from the 800. Thus, the access group has been cut! And some time later, the synchronization was complete again, so the issue dissappeared.

We will investigate with the our architect why the response of the AD server is not complete.

A restart of Jira did not solve the problem. However, on the next day, the project was visible again. Thus, the problem is not there anymore. Nevertheless, it is weird that the project was not visible.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,979 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot