JIRA Performance issue support

Hi,

There's peformance issue on our servers, which is causing that JIRA responds very slow and we must restart the server almost every week.

We didn't find anything in our log files, which could lead us to solving the issue.

Therefore we considering Third-party monitoring tool, which can help us (JProfiler, AppDynamics).

Is there any Atlassian support option on this ? Let's say, if it's possible for them(you) to solve issues on client side.

Thanks,

Lukas

1 answer

Are there any hints of an out of memory error in your logs? Did you try to increase the memory (XmX parameter)?

Yes, we resolved an issue with RAM before this ever appeared.

It seems that it's more specific issue, therefore help from Atlassian guys would be appreciated.

Ok, in this case you should create a support ticket for Atlassian ( https://jira.atlassian.com).

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,175 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot