We're trying to include clients in our JIRA workflow. Currently, the way it typically happens is that a client reports an issue (a task to be done), then our manager translates it into a number of subtasks for the team members. These subtasks cannot be accessed by the client (set up via Issue Security) as they contain certain internal details that should be kept private.
However, since the work is billed at an hourly rate in this case, we'd like the client to see the total time spent on a task, including subtasks (which they don't have access to). Is there a way to accomplish this? Any workaround suggestions are welcome.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot