We're trying to include clients in our JIRA workflow. Currently, the way it typically happens is that a client reports an issue (a task to be done), then our manager translates it into a number of subtasks for the team members. These subtasks cannot be accessed by the client (set up via Issue Security) as they contain certain internal details that should be kept private.
However, since the work is billed at an hourly rate in this case, we'd like the client to see the total time spent on a task, including subtasks (which they don't have access to). Is there a way to accomplish this? Any workaround suggestions are welcome.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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