JIRA OnDemand logs accessible?

Are any logs available to JIRA OnDemand administrators other than the audit log? We are integrating another app with JIRA and the ability to access some logs to determine how JIRA is (or is not) handling the data sent to it would be very helpful. Thanks!

1 answer

1 accepted

Hi John,

OnDemand logs can be requested at anytime. However, live log access isn't available to OnDemand customers, only offline logs will be given. In order to request your log files, please raise a support request at https://support.atlassian.com

Cheers,

Lucas Lima

Thanks Lucas, I will make such a request later this afternoon! Do I need to specify the timeframe (daily, weekly, etc) in my request?

Sorry but this is a serious issue because I am getting 500 errors from JIRA very often and I cannot always ask for access for the logs: it would mean that 2-3 requests/day!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

771 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you