JIRA OnDemand Service Desk SLAs

We have implented Atlassian's Service Desk application to our OnDemand version of JIRA.

After a few weeks of using it, we came across the question of a notification scheme tied to the SLAs.

If I were to create an issue in this Service Desk, one that follows a very simple SLA; requiring the issue to be resolved in 1 day (24 hours).. Is there a way of notifying a user, group, or project user(s) of an issue nearing the end of an SLA?

1 answer

1 accepted

Hi Evan,

I don't think there is but I found this new feature request marked as ToDo that you might want to vote and watch for updates: https://jira.atlassian.com/browse/JSD-87

Cheers ;)

Mauro,

Thank you very much for your clear answer, as well as it's possible resolution.
Have a good day!

Thanks.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 7 hours ago in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

86 views 4 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you