We have implented Atlassian's Service Desk application to our OnDemand version of JIRA.
After a few weeks of using it, we came across the question of a notification scheme tied to the SLAs.
If I were to create an issue in this Service Desk, one that follows a very simple SLA; requiring the issue to be resolved in 1 day (24 hours).. Is there a way of notifying a user, group, or project user(s) of an issue nearing the end of an SLA?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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