JIRA OnDemand Service Desk SLAs

We have implented Atlassian's Service Desk application to our OnDemand version of JIRA.

After a few weeks of using it, we came across the question of a notification scheme tied to the SLAs.

If I were to create an issue in this Service Desk, one that follows a very simple SLA; requiring the issue to be resolved in 1 day (24 hours).. Is there a way of notifying a user, group, or project user(s) of an issue nearing the end of an SLA?

1 answer

1 accepted

Hi Evan,

I don't think there is but I found this new feature request marked as ToDo that you might want to vote and watch for updates: https://jira.atlassian.com/browse/JSD-87

Cheers ;)


Thank you very much for your clear answer, as well as it's possible resolution.
Have a good day!


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