JIRA On Demand - make User Properties (such as telephone) visible to certain groups

I have been using User Properties to store specific user information such as telephone, address and cell number. Currently, it appears only Admins have visible access to this information. How can I modify the system so that selected internal users could view the telephone or other contact data?

We are using JIRA as an external support/ticket system and would only want internal support consultants to view the data and not client side users.

Thank you!

1 answer

1 accepted


It's not possible to share this info outside the administrators group, but there is an existing feature request for this functionality that you can watch to stay up to date on it's progress, as well as vote/comment on to help raise the visibility and priority.



Suggest an answer

Log in or Join to answer
Community showcase
Alexey Matveev
Published Saturday in Jira

How to run Jira in a docker container

Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...

101 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot