JIRA - Notifications: Subject Template


In the older version of JIRA.. < 4.4 when I recived email notification from JIRA it was having a subject name depending on the action that was taken.. e.g when closing it was:

JIRA (Closed): XYZ-123 Name of the ticket

Since JIRA 4.4 the email template changed and I do not see action name anymore (action is included in the email).. It just say

JIRA (XYZ-123) Name of the ticket

Is there any EASY/OOTB way to customize this and bring back the old way of naming the subject?

Thank you for your help!


1 answer

1 accepted

2 votes
Renjith Pillai Community Champion Apr 24, 2012

You can, read the documentation http://confluence.atlassian.com/display/JIRA/Customising+Email+Content

You many need to edit the templates under subject directory.

Unfortunately I had the same question, but since we are now using the cloud, we don't have access to the file system. it would be nice if there was simple subject format in the setup but i haven't foud one in the cloud.

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