JIRA Manual Number Series

Hi,

Is it possible to pick a number manually for a new issue in a Project? For example I want to integate with a helpdesk (say zendesk or freshdesk) but I want that help desk number to be the same number in JIRA. So if I have a help desk project with e.g. HD- prefix and the help desk is on help desk number #50 I want the JIRA number to be HD-50 when integrated.

Has anyone any experience of this sort of configuration?

Thanks,

Tim

1 answer

1 accepted

Accepted Answer
1 vote

No. Jira uses sequential numbering, end of story.

If you were immensely careful, you could line the numbers up by not allowing creation of issues in a project by any means other than the external system, but that system would have to be sequential, and guarantee that every issue is duplicated perfectly.

Most people deal with external systems by adding an "external system reference" custom field and populating that.

Yes, custom field for remote tracked id is the way to go. tricky for manual creation, however with the right, ahem, email handler like JEMH, you could make the association so that notifications regarding case 12123123 gets appended to issue ABC-123 due to 12123123 being in a custom field.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,990 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you