Steps to re-create:
I have double checked the notification scheme for 'Issue Commented' and 'Issue Updated' events, and for both recipients are associated.
A notification e-mail is not sent. Is this normal or a bug?
Have you verified your outgoing mail server settings?
Does JIRA send out notifications on other events (other than "Issue Commented" and "Issue Updated"?
Do you have any custom build events or listeners managing notifications?
Do you use any notification related plugins?
The fact that it doesn't end up in the mail queue means that the event isn't fetched by any listener or service.
The logs should say something about this...
I have verified outgoing mail settings. They are OK.
For other events JIRA sends e-mails. Also, in following situations JIRA sends e-mails.
We have custom events and event listeners. However these have no relationship with the standard events. Event listners just capture the custom events.
We do not use any notification related plugins. I must have a look at the logs as you have mentioned.
Yeah, the logs might help us here.
Remember that you can increase the logging level if needed : https://confluence.atlassian.com/display/JIRA/Logging+and+Profiling
The "Issue Updated" should trigger a notification if everything is setup correctly.
Let us know what the logs says.
Hi, please notice this: https://answers.atlassian.com/questions/221270/jira-not-firing-issue-commented-on-incomming-mail
I AM aware the situation is not the same, but JIRA does have a wierd way of handling "Issue Updated" and "Issue Commented"..
The question is weather JIRA thinks is "Issues Edited" or "Issue Commented" - a test onmy 6.1 instance, it gives a "updated an issue" for Your senario....even though he commented it...
I checked the logs and found these lines. Looks like the problem is with a plugin we have installed in our test system.
2013-04-26 13:35:12,887 http-8080-4 WARN shaakunthala 815x562x1 11ey1dq 172.25.94.211 /secure/QuickEditIssue.jspa [labs.remoteapps.webhook.WebHookRegistrationManager] Failed to publish web-hooks for event com.atlassian.jira.event.issue.IssueEvent java.lang.NullPointerException 2013-04-26 13:35:12,977 http-8080-4 ERROR shaakunthala 815x562x1 11ey1dq 172.25.94.211 /secure/QuickEditIssue.jspa [jira.fieldsecurity.mail.JFSMailQueueImpl] java.lang.NullPointerException 2013-04-26 13:35:12,980 http-8080-4 ERROR shaakunthala 815x562x1 11ey1dq 172.25.94.211 /secure/QuickEditIssue.jspa [jira.fieldsecurity.mail.JFSMailQueueImpl] java.lang.NullPointerException
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