JIRA Login Screen is looping

Hi,

I'm having login problem on and after the renew of JIRA license.

After login credentials are entered, the user is presented with the login screen in a loop. This user is a System Administrator and Only user in this installation. According to atlassian-jira-security.log below, it seems that authentication had passed well.

> 2012-08-07 11:38:20,793 http-8080-1 charlie 698x30x1 - 127.0.0.1 /login.jsp The user 'charlie' has PASSED authentication.

No other error message was found nor displayed from my view.

Any help would be highly appreciated.

Thanks,

Yuji

4 answers

1 accepted

Hi Yuji,

I had the same issue. I sovled the issue with following steps:

1, restart brower with blank page

2, clear all the caches

3, restart browser

It works. Hope this can give you some hints.

Best Regards

Wolfgang

Hi Wolfgang,

I followed your instructions. It did worked !

Thanks a lot.

Regards,

Yuji

Would you be able to clear the cache and try again?

Hi Kiran,

Thanks a lot for your answer.

I tried to clear the cache as well as cookie, but I still had the same problem.

Regards,

Yuji

(deleted spam)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,026 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot