We are frequently facing issue in the JIRA login, it gives error that username and password is not correct. I happens randomly not for all the users.
We are not able to find any errors in the logs and users will be able to login within a few minutes. Sometimes we do reset password and clearing the DNS cache for temporary solution.
Could you please suggest on this.
There can be many things which is causing this.
Can you please provide us more details how the users are configured.
Do they come from LDAP or are internal ?
Are you sure you do not see any related error ? Which logs are you referring ? Did you check the application logs in home directory ?
Do you have an SSO configured ?
I had faced a similar issue after configuring an SSO for our Atlassian tools where clearing the DNS cache solved the issue. I can understand the pain.
How big is your LDAP ? Is it a forest ?
How many users you have ?
It might be possible that the issue is due to a timeout as @Gregor Kasmann mentioned
Additionally, you can try using global catalog or disable follow referral
The LDAP directory may be so large that JIRA applications fail to find the user before the timeout.
Increase the value of Read Timeout.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs