JIRA License Query

Consider that I have 100 user license of JIRA purchased. I try to integrate Microsoft AD users for login authentication process. My AD contains 1000 users. When adding the user directory "Microsoft Active Directory" it syncs all the 1000 users and dispalys on the JIRA user tab. Is that the license works still for the selected 100 users or it counts for all the 1000 users? What is the best practise? Here we need to use Microsoft Active directory or Delgative user Access Directory?

3 answers

0 votes
Joe Wai Tye Atlassian Team Jun 10, 2014

As far as I know, JIRA would take into account all 1000 users that are synced into your JIRA instance from AD. However, based on this article - How to Get a List of Active Users Counting Towards the JIRA License, it seems that only users that have any of the following global permission :

  • JIRA System Administrators
  • JIRA Administrators
  • JIRA Users

would be counted towards the list of active users, so maybe not all 1000 of the users would use up the license user count.

Thanks for the details. Logically it should be working as per the aritcle.

0 votes

In case buying a 1000 or unlimited users license is not an option, you can use the delegated authentication with LDAP. This means that JIRA will use the internal directory and use the LDAP just for authentication.

For more information you can check here:


Hope it helps!


Luciano Fagundes

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,849 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot